When he was done with my vehicle, he actually came out and talked to me told me I was good to go. Even five minute oil takes 30 to 45 minutes at least for me every-time I go. This was the quickest oil change I’ve ever had. He is one of the nicest people you will meet. While I was checking in Jeremy (store manager) is already pulling my car around to the back. Everyone was very welcoming, friendly and willing to answer any questions I had, got me checked in right away. Not an hour later, I get a phone call from corporate, apologizing and willing to resolve the issue even offered me to make an appointment at the Covington one for me so I can get it looked at. The customer service lady tells me that someone will reach out to me by Monday or Tuesday. By this time I had already made an appointment. They apologized, offered me to go to another store to get it checked out. I also reach out to corporate to explain what happened. He tells me I can make an appointment and he will check everything out for me. He proceeds to tell me that he has no idea. I can do that then I ask him for corporate number. I said I don’t need him to look at the dipstick. He tells me I could come back and we could look at the dipstick together. What can I do for you." So I start to explain how it doesn’t look like he put enough oil in my vehicle. I go to ask him if he was there on Wednesday he responds with, "I know exactly who this is. Now at this time I did not know Matthew was the guy who changed my oil so when I called, he answered the phone as Matthew. Now I’m not a math magician but I’m also not dumb. He tells me that the computer tells him to only put 3.3 and that 3.17 is equal to 3.3. I don’t know how you did it in 15 minutes." When I looked at my receipt, he put 3.17 quarts of oil into my car. When I go to pick up my car I said, "That was fast. While I’m at the bank at 2:19 PM Matthew called me to tell me my car is ready to be picked up. I tell him I’ll be back to pick up my car later because I need to go to work.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |