Your original product will be returned to you as is. If you cannot repair my sentimental product, will I get another? If your product cannot be repaired, it will be returned to you as is. However, technological advances may inhibit the ability to repair older products that have been out of production for an extended period of time. Gerber makes every effort to provide repair services whenever possible. While filling out the warranty form, be sure to mark the item as sentimental in order to retain the original. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time or contact with any metal objects will scratch the coating. Is there anything I can do? Will Gerber Gear warranty the finish or refinish the product?Ī black Teflon or black oxide coating is applied to specific knives for ornamental reasons. The black finish on my blade is peeling or coming off. If the replacement item is discontinued, you will be given the option for a similar item as replacement or store credit to. What if the item I am hoping to replace is discontinued? Yes, like all Gerber products, customized items are covered under the Gerber Guarantee. To submit a warranty claim outside of North America, please email my Customized item covered under warranty? I live outside of North America, how do I submit a warranty claim? Gerber's warranty covers material and manufacturing defects. No, stolen or lost products are not covered under warranty. This will likely only happen in the case of a custom item, or when a repair is authorized. Do I need to send my defective item into the factory?Īt this time, you do not need to send items into the factory unless told to do so.
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